Choosing A Respite Provider

Respite agencies may be for- or non-profit organizations that provide a range of respite services. Most agencies have general training and conduct requirements for all staff.

Questions to ask a respite agency:

1. How are the workers selected and trained?
2. Are background checks performed?
3. What tasks can be performed by the respite worker? Do these align with the needs of the prospective client?
4. Will the respite provider engage in or offer activities or companion services requested by the person in care?
5. What hours and days are services available?
6. If the provider will be driving the individual receiving care, do they have a valid driver’s license?
7. What is the eligibility process?
8. What are the fees and how are they paid? What funding sources are accepted?
9. How are emergencies and problems handled?
10. Are references available?

Source: ABCs of Respite: A Consumer Guide for Family Caregivers. ARCH National Respite Network And Resource Center. 2017.

Independent providers offer a range of respite care services, without being attached to of a wider agency. Training and experience levels are dependent entirely on the individual provider.

Steps to follow when hiring an independent provider:

1. Conduct a telephone screening
2. Follow up with an in-person interview
3. Ask for references and documentation of training or credentials
4. Assess whether the provider is trained and capable of administering medications, assisting with medical tasks, or daily living needs, if necessary
5. Are they experienced and comfortable in handling the unique needs of the individual receiving care?
6. Determine if they are willing to engage in or offer activities or companion services requested by the person receiving care
7. If the provider will be driving the individual receiving care, do they have a valid driver’s license and necessary auto liability?
8. Check references and conduct a criminal background check, or make sure that one was performed recently
9. Evaluate costs and financing, including rate of pay and how payment will be administered
10. Complete a contract that provides specific details of care plan and service provision

Source: ABCs of Respite: A Consumer Guide for Family Caregivers. ARCH National Respite Network And Resource Center. 2017.